Frequently Asked Questions

Absolutely not! Every Lavender Line member is a real woman, just like you!

Find your local number for Lavender Line by calling 1-800-607-0526. Then call Lavender Line and our voice prompts will guide you through placing your first ad and setting up your mailbox, or going right into the action on the Live Connector.

Lavender Line is an erotic phone dating service exclusively for lesbian and bi women who are 18 years and older. We have members in all age groups and from all walks of life, from across the United States and Canada. Interested? Try Lavender Line now. You can browse voice profiles of 100s of local women, or request a private, one-on-one conversation if you hear someone you really like!

Our friendly Customer Service Representatives are always available to answer questions or help you with any aspect of using the service. Call them 24 hours a day, 7 days a week at 1-800-607-0526.

Your Voice Personals Mailbox is like having your own personal answering service on Lavender Line. It’s where you record your ad for other members to hear, 24 hours a day!

You can receive messages from interested women, even when you’re not online, and listen to them any time you want!

Hear someone you like? You can leave them a message too, or request a private, one-on-one conversation in the Live Connector. In the Connector, you can record a greeting describing yourself and the kind of women you want to meet. Unlike a Voice Personals Mailbox, your Connector greeting only plays to women when you are live on Lavender Line.

Your voice personals mailbox works like your home answering machine or service.

Yes. Every new caller can try our service for free. Just call 1-800-607-0526 to get your local calling number, and when you dial into the system our voice prompts will lead you through setting up your free trial membership. However, new free trial accounts will not be issued to a phone number that has previously been given one.

Free trial memberships are a special introductory offer to first-time users only, but when you sign up for a regular membership we’ll be happy to sell you your first package for half-price. This allows you to continue using the same account and voice personals mailbox you set up for your free trial. Call our friendly 24-hour toll-free Customer Service at 1-800-607-0526 to find out more about this great deal.

Your free trial may not work if:

1. Someone has already used a free trial from this number before.
2. The system cannot read your phone number on call display. You can try to dial *82 to display your phone number.
3. There is no time left in the membership.
4. It has been more than 7 days since your free trial was issued.

You should call your local access number. In the unlikely event that we do not provide local service to your area, call our friendly, 24-hour, toll-free Customer Service at 1-800-607-0526 and they’ll help you get connected.

Yes, as long as that phone number has never had a free trial membership issued to it before.

NO, you can ONLY use your free trial account from the phone it was issued from. However, new free trial accounts will not be issued to a phone number that has previously been issued one.

You must be calling from the phone number used to set up the trial, or it may be that someone has used a free trial from this phone number before.

Once you have dialed into the system, our prompts will guide you through the simple process of setting up your voice personals mailbox and recording your ad. Remember to speak clearly and directly into the phone.

Send them a message back! You can do this back-and-forth as many times as you like until you decide you are ready to take it further, whether by arranging a meeting or by giving out your name or phone number. Lavender Line’s best feature is that you decide when you’re ready to proceed. We keep your personal information private at all times.

Messages are exchanged between callers using the voice personals mailbox system, and between callers on the live Connector. They can be used for introductions or to get to know someone else better. You can exchange messages many times. You can also leave them for callers on the Connector or in callers’ voice personals mailbox. A connection request is a special type of message inviting a caller to join you in a private live conversation on the Connector.

Voice personals mailboxes are the heart of Lavender Line, and your most powerful tool for connecting with like-minded girls. The ad you record for your voice personals mailbox is your 24-hour a day presence on the Lavender Line system, and should contain as many details about you and who you are looking for as you can imagine. Additionally, placing your ad in a category guarantees that the right women, those looking for the same kind of experience as you are, will hear your ad. Of course, having recorded an ad you’ll need a way for interested women to get back to you, and your voice personals mailbox is where their responses will go. If you do not wish to run an ad, you can designate your box as being “For Responses Only”. This way, when you reply to an ad you like, that woman will have a place to send a message back to you.

In the Lavender Line voice mailbox system you can simply delete the message and move on. The woman that left the message may send you another message, but that’s all they can do. There is no way for them to get in touch with you outside of Lavender Line, as all of your personal information is kept confidential. While in the Connector, if you get an unwelcome message, or just don’t like what you hear while you are browsing, you can block the caller from sending you messages by pressing 7, when the system prompts you.

We want everyone to have an enjoyable experience using our system. We will not tolerate any discrimination based on age, gender or race and we will not allow any references to illegal substances.

Remember this is your introduction to everyone online, so take some time before you record to write out what you want to say about yourself, and about the type of girl you’re looking for. Be specific, and sell yourself! Standing out from the crowd will help you get noticed! It’s also a good idea to practice reading your ad aloud a few times, so that you sound more confident when you record. And no one wants to hear dead air or music.

Yes, a paid membership may be used from any touch tone phone.

Your membership number gives you access to Lavender Line, and your pass code is like your bank PIN number. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-800-607-0526 if you lose your numbers. For your security, you will be asked to verify your personal information. Remember your membership number is different from your mailbox number. Call Customer Service if you have any other questions about memberships, numbers, or voice personals mailboxes.

The system will inform you when time is being deducted from your membership. In the voice personals mailbox system it is free to listen to ads, and time is deducted from your membership when you reply to ads or listen to the responses in your voice personals mailbox. In the Live Connector, time is deducted from your membership once you have recorded your greeting and are listening to other greetings of ladies using the Connector. Time is deducted from your membership on a per-minute basis. Memberships that are unused for a period of 30 days will be charged a 10-minute maintenance fee. Additionally, memberships that remain unused for a period of 3 months will be deactivated without refund.

It usually takes about 5 to 10 minutes to set up a new membership. We will need your name, address and method of payment.

You should never share your membership number or pass code with anyone on line, especially if they claim to be an employee or part of a promotion! Customer service will only ask you to quote your numbers if you have called us with a problem or question. Remember that your membership number and pass code is what keeps track of your balance, so you never want to give this information out to anyone.

The system will inform you of your membership balance when you log on. You will be given the option to purchase more time when your balance is less than 20 minutes. The system will also warn you when your membership balance reaches two minutes.

Your telephone company handles the billing for the 900 number you have called. Charges will appear in a separate section of your regular phone bill as BMI.

All charges are discreetly billed as TELIGENCE 8007888861.

Of course! Just call our friendly customer service department to find out about all our hot deals by email or SMS.

Charges will not show up on your phone bill unless you are calling one of our 900 numbers. However, long distance charges may apply if you are calling from outside the local calling area.

US customers can pay by Western Union or MoneyGram. Canadian customers can pay by Western Union. We do not accept payments by mail. Find out how to use Western Union or MoneyGram on our Payment Methods page.

Anytime you purchase online with us, a confirmation screen will appear with the details of your transaction. As well, we will send an email to your email address with the transaction details. This email is your “electronic receipt.” You can print this email or confirmation screen for your records. If you are a new member signing up online, you will receive two email messages from us. The first message will contain your membership information for your records, and the second message will contain your transaction details.

Lavender Line customers may pay by Credit Card, PayPal, Western Union or by billing your home phone through a 1-900 number (Available in selected locations in Canada only).

For Credit Card payments we accept Visa, MasterCard, Amex, and Discover. The Discover Credit Card is only accepted in the U.S.

To pay with PayPal you’ll need to set up a PayPal account first, using your bank account or credit card information.

Since 1990 we have been approved by the top banks in North America to provide secure on line real-time credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the credit card. You are notified of approval or decline while on the phone with our friendly 24-hour toll-free customer service.

To protect you against fraud, we need your name, address, phone number, social security number, credit card or check by phone account number. Once this information is confirmed we can process your order.

1. We will not sell, rent or divulge any personal information about you or this transaction to any 3rd party.
2. Once your account is set up we will not be in communication with you unless you contact us. However, we may need to contact you to verify your account information or to operate our brands more effectively.
3. When you register to use any of our brand services you will be asked for some general identifying information which will enable us to provide you with this individualised service. We will only use this information in the course of providing our service to you.
4. A link to our Privacy Policy is posted at the bottom of this page.

We ask for your SSN for your protection. We want to ensure that the charges are going to the right person and that no one else is using your credit card or bank account.